We have recently released the new and long-awaited customer portal. It can be found after logging in to flarm.com under “My Account”, which you can find at the top of the page. The customer portal will be your centerpoint for all things FLARM related. If you have recently e.g. updated your obstacle database, you might have noticed that you no longer receive an email with the files. Instead, license files are downloaded directly from the Order Completed page and are also made accessible from the customer portal.
Under the new tab “Devices” under “My Account”, you can find all devices, for which you have previously purchased a feature license (including an obstacle database). Licenses for a device are only shown for the user that purchased the license. If a license for your device was purchased by a dealer/installer, you will not see the license.
You can download purchased license files by clicking the links in the right column. If you don’t have the latest obstacle database for a certain device, there is a link to add it to the cart. If the device has never had an obstacle database, a link will instead take you to the webshop.
New devices are added to this list as soon as you purchase a license. Devices can also be added manually by clicking the “Add device” button at the bottom of the page.
Under the “Orders” tab you can see a list of all your orders. We have added a button for each order, with which you can download a ZIP file with all licenses for that order.
One last new feature: On the product pages in the webshop, you can now select a device that you own, so you don’t have to enter the data manually. This is especially useful if you purchase several licenses for one device, or if you have several devices from which you want to purchase the obstacle database update. The list does not show devices for which you already own the license in question (or it’s already in the car).
We will continuously improve the customer portal and add new features.